ACCESSIBILITY QUESTIONS

Find the details
that work for you.

Every home is different. We can help you ask specific questions before you book so you can make an informed choice.

Tell us what matters for your stay.

A general label cannot describe every property. Share the features you need and the listing you are considering; ask for details or measurements where they matter.

Arrival & entry

Ask about parking, the route to the door, steps, thresholds and doorway widths.

Moving around the home

Check bedrooms and bathrooms on the entry level, interior stairs, elevators and space for mobility equipment.

Bathroom & sleeping details

Ask about shower access, tub edges, grab bars, bed height and the layout around essential fixtures.

A MORE USEFUL CONVERSATION

Specific questions.
Clearer answers.

Send the property link, your dates and the details you want confirmed. We can help route your questions to the host, who can confirm the actual conditions at the home.

You do not need to share a diagnosis or medical documents to ask about property features.

Ask an accessibility question

For example

“We’re considering this home for our dates. Is there a step-free route from parking to an entry-level bedroom and bathroom? Could the host confirm the entry doorway width?”

Choose the details relevant to your own needs.

BEFORE YOU RESERVE

Confirm the property, not just the category.

Does this page mean every home is accessible?

No. Features and limitations differ by property. Review the listing, ask the host specific questions and confirm the details you need before reserving.

Can I ask about assistance animals?

Yes. Share your question with the host or our team before your stay so it can be handled appropriately. You do not need to send medical records through the general contact form.

What if the website itself is difficult to use?

Tell us which page or task is causing a problem, along with your device or browser if you know it. We can help with the next step and review the website issue.