GUEST HELP

Let’s get you
to the right place.

Find your reservation, plan your stay or get help with a question. Start with the option that fits your trip.

Find your reservation

Open the booking portal to access your trip. Keep your booking email and confirmation handy.

Go to My trips

Change or cancel a stay

Review your booking’s terms and contact the host or booking contact listed in your confirmation.

See the next steps

Ask our team

Get help with a listing question, website issue or finding the right contact for your reservation.

Contact GoStayFlorida

WHEN PLANS CHANGE

Start with your
booking confirmation.

Cancellation and change terms vary by reservation. Your booked policy and any applicable marketplace protections determine what is available.

Read the cancellation guidance
  1. Find the reservationUse My trips or your confirmation email to check dates, the property and the booking contact.
  2. Review the policyCheck deadlines, fees and the cancellation terms accepted when you booked.
  3. Request the changeSend your request to the host or the contact in your confirmation. A request is not a confirmed change until it is accepted and recorded.

BEFORE YOU ARRIVE

A little clarity
makes a better trip.

Ask about details that matter before reserving, including stairs, parking, pets, sleeping arrangements and any specific access needs.

Ask about accessibilityReport a concernExplore the area guideGet help planning a stay

QUICK ANSWERS

A few helpful details.

Who do I contact during a stay?

Use the host or local property contact in your booking confirmation for access, maintenance and on-property questions. If you cannot find the right contact, send our team your booking reference and property name.

Can I get a refund if my plans change?

Refund eligibility depends on your booking’s cancellation terms, the circumstances and applicable marketplace policies. Review your confirmation and the cancellation guidance before submitting a request. We cannot promise a refund without reviewing the booking.

What should I include when asking for help?

Your name, booking email, property name, travel dates and booking reference help us identify the reservation. Explain what happened and the help you need. Do not send payment-card information, passwords or identity documents through the contact form.

YOUR NEXT CHAPTER

Still need a hand?

Tell us what you need help with and include the details that will help us find your trip.

Contact our team